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FREQUENTLY ASKED QUESTIONS

  1. Placing an order for your design requirements is a straightforward process in 2adprostore :

    1. Here, first time users will be asked to register in the site. You can also register using your Facebook and Google+ id. Existing users can log into their account using the login button.
    2. Next, you will be taken to the shopping cart where you can check the price of the creatives you are ordering.
    3. Select the number of versions you need and add the product to your cart (you may also choose multiple designs in the same manner).
    4. Once you have added the product to the shopping cart click on the “Go to Brief” link.
    5. Here, you will be asked to enter the creative brief form which includes the Project Title, Selection of the Industry, description of the company/project. You can also upload reference images, logos and the copy of the project. If you place multiple creative orders you will need to provide creative brief’s for each order.
    6. After the creative brief is filled, you will be prompted to pay for the order using debit card, credit card or PayPal.
    7. After the payment procedure is completed you can review the order payment and once the creative is ready for proof, login to your 2adprostore account to check the creative.
  2. Once the order is completed an automated email will be sent to the user. You can logon to 2adprostore and check the status of your order and download the creatives.
  3. Once an order is completed, you can download the projects from your 2adprostore account, review them, revise them and give your feedback online.
  4. Our design team will deliver your creative orders within 48 hours or less. (Excluding weekends and holidays). If you place your orders before 6 PM your local time, your project will be delivered on the second business day by 8 AM your local time.

    The timeline for designing websites and other custom projects of complex nature will be determined and communicated to you after the design team studies the scope of the project, and the workflow status will be updated.

  5. Please note that standard delivery of an order will be 2nd business day excluding weekends. Each product is entitled to have 2 free revisions.

    Delivery Type Pricing
    Overnight delivery-12 hours Product cost plus 50%
    Next day delivery-24 hours Product cost plus 25%
    2nd day delivery -
    Paid revisions Product cost plus 25%

    RUSH ORDER:

    Customer can rush the job by clicking on the check box next to one of the Rush options.

    Delivery Type Pricing
    Overnight delivery-12 hours Product cost plus 50%
    Next day delivery-24 hours Product cost plus 25%
  6. Registration is mandatory because it helps to track the status of the order, review and download the creatives using your online account. Your online account in 2adprostore also enables you to communicate with the design team about your expectations and offer feedback.

  7. If your check out process is incomplete, then you can easily cancel the order. Our design team works on the orders that are received immediately so as to have them delivered within the 48-hour timeline. Orders that are placed and processed cannot be cancelled.